1. Introduction

Krackitedu ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our KrackIt platform (the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

The "Platform" means the krackitedu.com website and our KrackIt mobile apps, including KrackIt MOH UAE / DHA Nursing and KrackIt NCLEX Prep, which share the same account system.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

Name and email address
Account credentials (username and encrypted password)
Profile information (optional)
Payment information (processed by third-party payment processors)
Communication preferences

2.2 Student Profile Survey (optional)

If you choose to take our student profile survey (in the app or at krackitedu.com/offer), we collect, with your consent:

Name, phone number and the email address of your account
Qualification, college or university, and coaching centre (or that you study on your own)
Target exam, exam date, attempt number and daily study hours
Whether you agreed to receive study tips and offers by email, SMS or WhatsApp

We use this to personalise your study plan (for example your exam countdown and daily question goal), to give you a one-time discount on a Premium subscription, and to understand which exams and institutes our students prepare for. We contact you with marketing only if you opted in, and you can opt out at any time. We do not sell this information or share your individual answers with coaching institutes. You can update your answers by taking the survey again, or ask us to delete them at support@krackitedu.com.

2.3 Usage Data

We automatically collect information about how you use the Platform, including:

Quiz attempts and scores
Questions answered and time spent
Study patterns and progress
Device information (type, operating system, browser)
IP address and location data
Login times and frequency of use
For each question you answer: how many times you answered it, how often correctly, and your most recent result
Discount coupons issued to your account and whether they were used
A random device identifier, used to keep a Premium subscription active on one device at a time

In the mobile apps, your exam date and daily study plan settings are stored on your device. Free versions of the apps show ads through Google AdMob, which may use your device's advertising ID.

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. Types of cookies we use:

Essential Cookies: Required for the Platform to function
Preference Cookies: Remember your settings and preferences
Analytics Cookies: Help us understand how users interact with the Platform
Marketing Cookies: Track advertising effectiveness (with your consent)

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain the Platform
To manage your account and subscription
To process your transactions
To track your progress and provide personalized recommendations
To send you notifications about your account and progress
To improve our services and develop new features
To communicate with you about updates and promotional offers
To prevent fraud and enhance security
To comply with legal obligations
To analyze usage patterns and improve user experience

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your information depends on the specific context:

Contract: Processing necessary to provide the services you requested
Consent: You have given explicit consent for specific purposes
Legitimate Interests: Processing necessary for our legitimate business interests
Legal Obligation: Processing required to comply with applicable laws

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf:

Payment processors (Razorpay on the website, Google Play Billing in the apps)
Cloud hosting providers (Google Firebase, Vercel)
Analytics and crash reporting in the apps (Google Analytics for Firebase, Firebase Crashlytics)
Advertising in free app versions (Google AdMob)
Email service providers (Resend)
Customer support tools

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of data in transit (SSL/TLS)
Encryption of sensitive data at rest
Regular security assessments
Access controls and authentication
Secure password storage (hashing and salting)
Regular backups

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Active Accounts: Data retained while your account is active
Inactive Accounts: Data retained for 3 years after last activity
Deleted Accounts: Most data deleted within 30 days; some data retained for legal/compliance purposes
Usage Data: Aggregated analytics data may be retained indefinitely

8. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Data Portability: Request transfer of your data to another service
Objection: Object to processing of your information
Restriction: Request restriction of processing
Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at support@krackitedu.com. We will respond within 30 days.

9. Children's Privacy

Our Platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction where data protection laws may differ. By using the Platform, you consent to such transfers.

11. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Material changes will be communicated via email.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Krackitedu

Email: support@krackitedu.com

Address: Kolkata, India

14. Data Protection Officer

For privacy-related concerns or to exercise your rights, you may contact our Data Protection Officer at: support@krackitedu.com