Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy explains the terms and conditions for refunds and cancellations of KrackIt premium subscriptions. We strive to provide a fair and transparent policy while maintaining the sustainability of our service.

2. Free Tier

Our free tier is available indefinitely at no cost. There are no refunds or cancellations necessary for free accounts. You may delete your account at any time as per our Data Deletion Policy.

3. Premium Subscription Cancellation

3.1 How to Cancel

You can cancel your premium subscription at any time through:

1. Log in to your KrackIt account
2. Navigate to Settings → Subscription
3. Click on "Cancel Subscription"
4. Follow the prompts to confirm cancellation

Alternatively, you can email us at krackitedu@gmail.com with your cancellation request.

3.2 Effect of Cancellation

• Your subscription will remain active until the end of your current billing period
• You will continue to have premium access until the subscription expires
• No further charges will be made after cancellation
• Your account will automatically revert to the free tier after expiration

3.3 No Partial Refunds on Cancellation

Cancelling your subscription does not entitle you to a refund for the unused portion of your subscription period, except as outlined in Section 4 (Refund Eligibility).

4. Refund Eligibility

4.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new premium subscribers:

• Applies only to first-time premium purchases
• Request must be made within 7 days of purchase
• Full refund will be provided, no questions asked
• Subsequent purchases are not eligible for this guarantee

4.2 Technical Issues

We may provide a full or partial refund if:

• You were unable to access the Platform due to technical issues on our end
• The service was unavailable for an extended period
• Critical features were not working as advertised

Refund amount will be determined based on the duration and severity of the issue.

4.3 Duplicate Charges

If you were charged multiple times for the same subscription due to a system error, we will refund the duplicate charges immediately.

4.4 Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after the 7-day guarantee period
• Failure to use the subscription
• Violation of our Terms and Conditions
• Account termination due to policy violations
• Poor exam results (we provide preparation tools, not guaranteed outcomes)
• Requests made after subscription expiry

5. How to Request a Refund

5.1 Refund Request Process

1. Send an email to krackitedu@gmail.com
2. Use subject line: "Refund Request - [Your Email]"
3. Include the following information:
   • Your registered email address
   • Transaction ID or payment receipt
   • Date of purchase
   • Reason for refund request
   • Any supporting documentation (for technical issues)

5.2 Processing Time

6. Refund Method

Refunds will be issued to the original payment method:

• Credit/Debit Card: Refunded to the same card
• UPI/Net Banking: Refunded to the source account
• Digital Wallets: Refunded to the wallet used

We cannot issue refunds to different payment methods or bank accounts.

7. Subscription Auto-Renewal

7.1 Auto-Renewal Policy

Premium subscriptions automatically renew at the end of each subscription period unless you cancel before the renewal date.

7.2 Renewal Notifications

We will send you email reminders:

• 7 days before renewal
• 1 day before renewal
• Confirmation after renewal payment

7.3 Disabling Auto-Renewal

You can disable auto-renewal at any time from your account settings. Disabling auto-renewal is equivalent to cancelling your subscription (no refund for current period).

8. Price Changes

If we increase subscription prices:

• You will be notified at least 30 days in advance
• Current subscribers maintain their price until next renewal
• You can cancel before renewal to avoid the new price
• No refunds for price disagreement after renewal at new price

9. Promotional Offers and Discounts

Subscriptions purchased during promotional periods or with discount codes:

• Are subject to the same refund policy
• Refund amount (if eligible) is based on the discounted price paid
• Cannot be combined with the 7-day money-back guarantee for additional benefit

10. Special Circumstances

In exceptional circumstances, we may consider refund requests on a case-by-case basis:

• Medical emergencies preventing use of the service
• Bereavement
• Force majeure events

Please contact us at krackitedu@gmail.com with documentation to request consideration.

11. Disputes

If you disagree with our refund decision:

1. Reply to the refund decision email with additional information
2. Request escalation to management
3. We will review and respond within 5 business days

Final decisions on refunds are made at the sole discretion of Krackitedu.

12. Contact Information

For cancellation or refund inquiries, please contact us:

13. Policy Updates

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our Platform. Continued use of the Platform after changes constitutes acceptance of the modified policy.